The Acorn Process – Customer Focused

Our Customer Forward Process Begins with Customer Contact

From initial customer product interest, Acorn Wire + Iron Works is ready with unmatched customer service and project support. We know every location, application and budget are unique, we assist you in choosing the right safety + security product to meet your specifications. Our in-house team of experts facilitate all your project needs – from design and estimating through manufacturing and delivery – on time, on target and on budget.

1. Design Process

  • Find product specs & CAD drawings on Sweets, Dodge, MasterSpec and acornwire.com/arch-specs – our Cad Software facilitates file sharing.
  • Contact our Design Experts for assistance with your project.
  • We will perform a comprehensive evaluation of your needs.
  • We work with you to choose the right product solution for your application.

2. Estimating Process

  • We acknowledge your bid request within 24 hours.
  • An Estimating Coordinator requests architectural plans, specs & bid due date.
  • A preliminary scale drawing of your project is provided prior to estimate.
  • We issue a project quote along with a support call.

3. Pre-production Process

  • Credit check is processes in 1-2 days. Acceptance letter confirming PO is emailed.
  • You supply updated construction drawings & specifications for your project.
  • We provide a Submittal Package in 2-3 days.
  • Revisions are completed in 2-3 days.
  • You approve drawings & field-verified dimensions.
  • We schedule fabrication, product ships in 4-6 weeks.

4. Production Process

  • Project goes into production.
  • Fabrication is done at our state-of-the-art manufacturing facility in Chicago.
  • All products are made using 100% recycled US steel.
  • Finishing & powder coating are done on-site, cutting down on production time.

5. Shipping + Project Close-out

  • Project ships with Installation Guide & Close-out Package.
  • We follow up with you to confirm installation is on track.
  • Customer satisfaction guaranteed!